Frequently Asked Questions

Why should I hire a freelance artist?
All businesses rely on marketing to promote themselves and I can provide the promotional design you need to give your business a big push forward! I provide quality work, professional service and competitive prices. Aside from helping your business make more money, a commissioned work of art can also enrich your life. I can custom-make any creation you can imagine. Become a patron of the arts today!

How much do you charge?
I determine my rates based on 3 things: what you need created, how quickly you need it, and what rights you want to the image. Tell me all the details and I'll provide you with a FREE estimate.

Are you professionally trained?
Yes. You can view my CV here. I founded my illustration and design business, Auger Artwork Studios, in 1998 and it has grown steadily since.

What form of payment do you accept?
I require a 50% nonrefundable down-payment to begin work on any project. The fastest way to provide payment is by credit card using PayPal or Google Checkout's secure money transfer services. Major credit cards are accepted as well as e-checks.

What is your policy on revisions?
My goal is the complete satisfaction of my customers. Included in each price quote provided for digital illustration and design services is one round of minor revisions (if needed).

Who owns the copyright to artwork I buy?
By default, an artist retains all copyrights and any other intangible rights to the artwork he/she creates. When you purchase an existing work of art from Auger Artwork Studios you own the physical work and right of resale of that work. All copyrights and any other intangible rights to the work (including use of artwork as the basis for derivative works) are retained by Auger Artwork Studios.

What about if I commissioned the artwork?
When you commission a project from Auger Artwork Studios you are granted limited rights to use the design in a specific way and/or for a specific amount of time (i.e., rights limited to use for t-shirts for 1 year). Any use of artwork without express written permission is prohibited and a violation of copyright law. A grant of full usage rights (copyright transfer) is usually only done for logos. Please contact Auger Artwork Studios with any licensing inquiries you may have.

Where are you located?
Auger Artwork Studios is located in the Washington DC metro area.

Do you ship internationally?
Illustration and design services are provided electronically to clients world-wide. Paintings and other artwork for sale is shipped internationally on a case by case basis. The recipient is responsible for any additional shipping fees, importation duties, or taxes which might be levied in the destination country.

What is your return-shipping policy?
Shipping and handling charges (when applicable) include shipping to the recipient. Most carriers will attempt delivery 3 times, then retain the package for an additional 5 days for the addressee to make delivery arrangements. If the package is returned to Auger Artwork Studios, the buyer will be responsible for return and re-shipment costs.

What is your policy on shipping damage?
Auger Artwork Studios places enormous importance and pride in maintaining the safety and integrity of all artwork sold. Should there ever be an issue with damage or loss, Auger Artwork Studios will work with the buyer to deal with the insurance claim. If artwork arrives damaged, the recipient must retain all the original packaging as the carrier will need to view it for any filed claim.

What is your return policy for purchased non-digital artwork?
If for any reason a buyer is unhappy with artwork purchased from Auger Artwork Studios the buyer must contact Auger Artwork Studios WITHIN 24 HOURS OF DELIVERY DATE. The buyer must ship the work back NO LATER THAN 3 DAYS AFTER RECEIVING THE ARTWORK. Upon return to Auger Artwork Studios of the work in its original, unchanged and undamaged condition via Fed Ex ground insured, Auger Artwork Studios will refund 100% of the purchase price. If the work returns altered or damaged in any way, Auger Artwork Studios reserves the right to deny a return or refund of any kind for any reason. The procedure for return of commissioned non-digital artwork is the same as above. Shipping costs are not reimbursed or refunded for any reason.

How do I care for my artwork?
As with most artwork, it is best to avoid direct sunlight (especially artwork depicting vampires).